About me

Hi I'm Eliot, I’m an IT professional with a strong foundation in cyber security and hands-on experience across multiple technical environments. I hold a Diploma of Higher Education (DipHE) in Cyber Security from Cambridge, where I developed a solid understanding of secure systems, networking, and threat mitigation.

My experience spans both infrastructure and end-user support. I have worked with Colleges, contributing to network infrastructure setup and maintenance, ensuring reliable and secure connectivity for staff and students. In a more hands-on engineering role at Val-U-Computers, I specialised in diagnosing, repairing, and maintaining desktop and laptop systems, delivering practical solutions to a wide range of hardware and software issues.

While working with the NHS East of England Ambulance Service Trust, I supported critical IT systems used by frontline paramedics and control room staff. This included ensuring devices and systems remained operational in time-sensitive situations, where reliability directly impacts emergency response. Supporting users in this environment strengthened my ability to troubleshoot under pressure, communicate clearly with non-technical staff, and deliver fast, effective solutions when they matter most.

I’m particularly interested in supporting independent and small businesses. Having seen the strength of the independent business community in Norwich, I value the role local businesses play, not just professionally, but personally as well. I enjoy shopping with independent retailers and supporting them wherever I can, which naturally connects with my interest in helping them get the most out of their technology in a way that’s practical, reliable, and suited to their needs.

I’m passionate about technology, problem-solving, and continuously developing my skills across IT support, networking, and cyber security.