02 / About me
Hi, I’m Eliot.
A technical mind.
A down-to-earth approach.
Hi I'm Eliot, I’m an IT professional with a strong foundation in cyber security and hands-on experience across multiple technical environments. I hold a Diploma of Higher Education (DipHE) in Cyber Security from Cambridge, where I developed a solid understanding of secure systems, networking, and threat mitigation.
I’m particularly interested in supporting independent and small businesses. Having seen the strength of the independent business community in Norwich, I value the role local businesses play, not just professionally, but personally as well. I enjoy shopping with independent retailers and supporting them wherever I can, which naturally connects with my interest in helping them get the most out of their technology in a way that’s practical, reliable, and suited to their needs.
My experience & background
My experience spans both infrastructure and end-user support. I have worked with Colleges, contributing to network infrastructure setup and maintenance, ensuring reliable and secure connectivity for staff and students. In a more hands-on engineering role at Val-U-Computers, I specialised in diagnosing, repairing, and maintaining desktop and laptop systems, delivering practical solutions to a wide range of hardware and software issues.
While working with the NHS East of England Ambulance Service Trust, I supported critical IT systems used by frontline paramedics and control room staff. This included ensuring devices and systems remained operational in time-sensitive situations, where reliability directly impacts emergency response. Supporting users in this environment strengthened my ability to troubleshoot under pressure, communicate clearly with non-technical staff, and deliver fast, effective solutions when they matter most.
I’m passionate about technology, problem-solving, and continuously developing my skills across IT support, networking, and cyber security.
